Area Assist Consultant (Distant – EMEA) – sUAS Information

Germany

Skydio is the main US drone firm and the world chief in autonomous flight, the important thing know-how for the way forward for drones and aerial mobility. The Skydio workforce combines deep experience in synthetic intelligence, best-in-class {hardware} and software program product growth, operational excellence, and buyer obsession to empower a broader, extra various viewers of drone customers. From utility inspectors to first responders, troopers in battlefield eventualities and past.

In regards to the workforce: 

The Buyer Success workforce is a rising worldwide workforce that gives the broader group and our prospects with enablement providers to make sure that our prospects can get probably the most worth out of their Skydio UAS options. Reporting to the Area Assist Consultant Supervisor, the Area Assist Consultant will primarily interface with the Nationwide Safety gross sales workforce, Buyer Assist and Program Administration to assist our Worldwide Protection and Authorities prospects. 

In regards to the function: 

We’re on the lookout for a highly-motivated and technical particular person with UAS expertise who’s snug interfacing with Protection and Authorities prospects in addition to different Federal and enterprise prospects to offer best-in-class onsite and distant technical and logistics assist. By taking possession of buyer relationships within the area and amassing suggestions, you may be a trusted companion and liaison between Program Administration, Product, Assist and Engineering. You’ll advise each Skydio and the Buyer, expediting the product suggestions communication loop and serving to handle the shopper technical enablement, troubleshooting, restore and upkeep workstreams. 

The way you’ll make an affect:

• Work carefully with inside groups to develop into an skilled on Skydio’s merchandise, processes, specs, and product roadmap.
• Develop area assist processes that outline and speed up our escalation and debugging workflows.
• Scale back the variety of technical escalations into engineering teams by creating efficient triage and backbone methods.
• Develop and keep a complicated stage of proficiency in product enablement and troubleshooting by changing into an authorized Skydio UAS Operator and Coach. 
• Present on-the-job (OJT) coaching to prospects within the areas of upkeep and operation methods related to the restore of UAS plane and tools, together with related check tools, with particular consideration given to adjustment, calibration, spares suggestion, trouble-shooting and inspection strategies. 
• Work to develop or enhance written inspection procedures, drawings and different directions to carry out and assist prospects examine and keep their fleets.
• Present on-site firm illustration and technical assist to prospects and provoke corrective actions for upkeep, restore and alternative points.

What makes you a great match: 

• Potential to journey as much as 80%+ Globally to offer area assist to our Federal and Protection prospects. 
• 3+ years expertise as a Area Assist Consultant working on, repairing and sustaining UAS (Unmanned Plane Programs) for big shoppers, ideally with authorities or army prospects.
• Adept at technical troubleshooting, problem-solving, and are aware of triage and escalation workflows.
• Assertive self-starter with glorious interpersonal and written communication expertise.
• OCONUS (deployed) army expertise is strongly most well-liked. 
• Familiarity with RMA, spares, logistics or different restore workflows is most well-liked.
• Expertise in Linux working techniques is most well-liked.
• Expertise with army normal upkeep practices is most well-liked. 
• Current or prior safety clearance is most well-liked. 
• Inventive considering with the flexibility to multitask.
• Unwavering professionalism.

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At Skydio we imagine that variety drives innovation. We’ve created a multidisciplinary setting that embraces the facility of various views to create elegant options for advanced issues. We’re dedicated to rising our community of individuals, applications, and assets to nurture an inclusive tradition.

Certified candidates will obtain consideration for employment with out regard to race, shade, faith, intercourse, sexual orientation, gender id, nationwide origin, incapacity, protected veteran standing, or different traits protected by federal, state or native anti-discrimination legal guidelines.

For positions situated in the US of America, Skydio, Inc. makes use of E-Confirm to substantiate employment eligibility. To be taught extra about E-Confirm, together with your rights and tasks, please go to https://www.e-verify.gov/

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