learn how to repair ANAFI USA points

Subsequent up in our “Ask Drone Woman” sequence is about Parrot help. In case you have a query for Drone Woman, contact her right here.

Do know any strategy to contact Parrot? I’ve an ANAFI USA, and the opposite day I acquired a notification of a ahead digicam malfunction. As a result of the net system doesn’t acknowledge the serial quantity, I can’t get previous that time of getting “help” from Parrot. I don’t have an issue sending it to a 3rd occasion however this factor was NOT low-cost, as you already know. Any strategies?

–Steve

Hello Steve,

Thanks a lot for the sort phrases — and I hear you loud and clear. The ANAFI USA is a severe funding — and it’s tremendous irritating when one thing goes unsuitable, particularly with a mannequin that needs to be dependable sufficient for public security groups and industrial professionals.

You’re not alone in your expertise — Parrot’s direct help has gotten trickier to navigate lately, particularly for particular person customers. Since Parrot pivoted laborious towards enterprise and authorities clients, they’ve streamlined their help entry. That’s excellent news for his or her checking account, as evidenced by the newest Parrot Q1 2025 earnings, and it’s excellent news if you happen to’re an investor.

But it surely’s dangerous information for solo operators, like your self. It’s left folks such as you in a tricky spot if the system doesn’t acknowledge your serial quantity or if you happen to’re not tied to a large-volume account.

My suggestion for Parrot help? Drone Nerds

My most popular companion for drone repairs additionally doubles up as a drone vendor that’s licensed by most main drone corporations: Drone Nerds.

Drone Nerds has a stellar status within the drone group for precisely this type of subject. Whether or not it’s a guaranty declare, components substitute or diagnostics on that “Ahead digicam malfunction,” Drone Nerds is mostly higher at offering help for Parrot drones that particular person customers usually can’t get themselves instantly from the corporate.

Annoyingly you’ll have to pay out of pocket for repairs because you’re not going instantly by way of Parrot. However if you happen to can’t get in contact with Parrot, the cost is likely to be well worth the problem. How a lot are you able to count on it to value? Drone Nerds advised me that repairs usually value about 30% to 50% of the worth of shopping for the identical drone brand-new. 

And for what it’s value, Drone Nerds may be very simple to get in contact with by way of their web site or through telephone at 786-708-7807 (they’re primarily based in Florida however deal with nationwide service).

While you do contact them, be clear that it’s an ANAFI USA — not the buyer model — since help protocols might differ.

Comfortable flying!
-Sally

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